Job Detail

Guest Service Agent [Night Shift]

- Register guests and assigns room. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms assignment.
- Uses proper telephone etiquette, mail and message handling procedures.
- Always smile and offer help to guest without asking.
- Always take care of guest comment/problem and pass information to Assistant Resident Master / Resident Master when they can't solve.
- Able to obtain a review mentioned their name in positive way once per quarter.
- Follow SOP for daily, weekly, monthly operation.
- Complete FO checklist according to the shift.
- Do a FO Operation (Check-in, Check-out, etc) according to the SOP.
- Able to handle Hotel Documents and Cash Float correctly.
- Able to express brand image and value.
- Posses a knowledge of the brand and able to express it to the guest.
- Maintain a brand grooming according to the standard.
- Posses knowledge about the other branches of the brand that currenry open.
- Able to communicate efficiently both internal and with guest.
- Explain to the guest about the condition, policy and the hotel products clearly and understandably both in Thai and English.
- Understand guest message and convoy it correctly to the team or other departments.
- Understand guest message and serve correctly.
- Be a lovable person for guest and other staff.
- Show a polite and helpful attitude toward guest.
- Show a symphaty and sincere toward each other staff.
- Be punctual and honest.
- Print and close the shift on PMS/ POS.

Benefits
- 2 Days Off/week (วันหยุด 2 วัน/สัปดาห์)
- Service Charge (ค่าบริการ)
- Incentive (เบี้ยขยัน)
- Meal Allowance (ค่าอาหาร)
- Medical Allowance (ค่ารักษาพยาบาล)
- Public Holiday (วันหยุดนักขัตฤกษ์)